Returns and Refunds Policy

Right of withdrawal


You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire possession of the
goods.

To exercise the right of withdrawal, you must inform us (Juan Carlos Garcia Rojas,
Pflügerstrasse 9, 12047 Berlin, Germany, Tel.: +49 30-629307534, Email:
sales@winoffice-usa.com) of your decision to withdraw from this contract by an unequivocal
statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model
withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your message
concerning your exercise of the right of withdrawal before the withdrawal period has
expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you, including the costs of delivery (with the exception of the supplementary costs resulting
from your choice of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not later than 14 days from
the day on which we are informed about your decision to withdraw from this contract. We
will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not
incur any fees as a result of such reimbursement. We may withhold reimbursement until
you have supplied evidence of having ceased using (deactivated) the products.


Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

  • To
    Juan Carlos Garcia Rojas
    Pflügerstrasse 9
    12047 Berlin
    Germany
    Email: sales@winoffice-usa.com
  • I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
  • Ordered on ()/received on (),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

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